Parallel calling lets you put an active call on hold and start a second outbound call without ending the first. You can switch between the two calls at any time, making it easier to verify information with a third party while keeping your original caller on the line.

How parallel calling works

  • While on an active inbound or outbound call, you can dial an external number or contact to start a second call.
  • The call you are not actively speaking on is placed on hold automatically.
  • You can swap between both calls at any time.
  • You can add tags, notes, and assignments to both calls independently.
  • You can make multiple consecutive second calls during the same original call (hang up and dial another number), but a maximum of 2 calls can be active in parallel at any one time.
Note: Parallel calling cannot be used with internal calls between Aircall teammates.

Starting a parallel call

Steps:

  1. While on an active call, click the + (add a participant) button in the call toolbar.

    Image showing the Add a participant button
  2. Type the number or search for a contact you want to call.

  3. Click on Call separately. Your first call will be placed on hold automatically.

    Image showing Call separately button

  4. To switch back to the first call, click the Swap call button.

    Image showing Swap call button
  5. To end either call, click the hang-up button on the relevant call card.

How parallel calls appear in the Dashboard

Each parallel call is recorded as a separate call in your call history and in any connected CRM. The two calls are independent entries, not a single merged record.

Tip: If you need all parties on the line at the same time, use the conference call feature instead. Parallel calling is designed for situations where you need to consult a third party privately while keeping your original caller on hold.