Aircall Help Center | European Tax

Aircall collects taxes in compliance with local regulations, based on the billing address associated with your account. This article explains how VAT applies depending on your location, and how to manage your VAT number in Aircall.

Tip: Not sure which billing address is linked to your account? See how to update your billing address.

France

In accordance with French tax regulations, and because Aircall's legal address is in France, a 20% VAT is applied to the total invoice amount for companies with billing addresses in France.

European Union countries

Under the EU VAT directive, companies based in EU countries may be tax-exempt through the reverse charge mechanism (also known as auto-liquidation). To apply this exemption, a valid VAT number must be added to your Aircall account.

VAT number format examples:

Spain: ESXXXXXXXXX
Germany: DEXXXXXXXXX

Important: Spanish VAT numbers must start with ES. Aircall cannot process VAT numbers that do not include these two letters — this is required for intra-EU transaction reporting under VIES (VAT Information Exchange System). If your VAT number does not start with ES, contact your accountant or tax advisor to confirm the correct format.

Tip: Check the VAT format for your country on the European Commission's VIES portal.

Important: Only users with Owner permission can request VAT number additions or modifications. If you need help, contact our Customer Support team.

How to view your registered VAT number

Steps:

Navigate to the Billing tab.
Scroll to the bottom of the page to find the Billing Information section.
Your VAT number will appear there if one is registered.

Non-European Union countries

For non-EU countries such as Switzerland and Norway, a VAT number can be added if you want it to appear on your invoice PDF. However, Aircall does not charge taxes for these countries.

VAT number format examples:

Switzerland: CHXXXXXXXXX
Norway: NOXXXXXXXXX

United Kingdom: VAT effective 1 July 2026

From 1 July 2026, UK customers are subject to 20% VAT. Aircall has launched a UK legal entity (Aircall LDT), and all existing UK contracts are being migrated to this entity. Your service, pricing, and contractual terms remain entirely unchanged.

To ensure your invoices are correctly issued, provide your UK VAT number (format: GBXXXXXXXXX) by replying to the email titled "Your Aircall contract is moving to our new UK entity - action required", or by contacting our billing support team.

UK entity migration: common questions

Question	Answer
Why is Aircall doing this?	Opening a UK entity reinforces Aircall's long-term commitment to the UK market and ensures full compliance with local regulations. It strengthens local presence and gives you a UK-registered counterparty.
Does this affect my pricing or service?	No. Your pricing, plan, and service level are entirely unchanged. The only difference is the legal entity named on your invoices.
Will VAT appear on my invoices from 1 July?	Yes. Invoices issued by Aircall LDT from 1 July 2026 onward will include UK VAT at the standard 20% rate. Invoices issued before 1 July are unaffected.
Will I be paying more?	For VAT-registered businesses: no. UK VAT is fully reclaimable as input tax on your VAT return. For non-VAT-registered businesses, the VAT amount will represent an additional cost; consult your tax advisor.
How do I reclaim the VAT?	Include the VAT amount from your Aircall invoice as input tax in your next VAT return. For most businesses this is a routine process handled by your finance team or accounting software.
Do I need to provide my VAT number?	Yes. Ensure your UK VAT number (format: GBXXXXXXXXX) is up to date in your account. Reply to the email titled "Your Aircall contract is moving to our new UK entity - action required", or contact our billing support team.
Is this change retroactive?	No. Only invoices issued from 1 July 2026 onward will reflect Aircall LDT. All prior invoices remain under the existing entity and are unaffected.
Are all existing contracts migrated?	Yes. All existing UK contracts are migrated to Aircall LDT. Your service, pricing, and contractual terms remain entirely unchanged.
Who is being informed?	All UK customers will receive an email titled "Your Aircall contract is moving to our new UK entity - action required". You can reply to it directly.
Who do I contact with questions?	For billing or invoicing questions, contact our Billing Support team by replying to the email titled "Your Aircall contract is moving to our new UK entity - action required", or via the Support portal.

Claiming a UK VAT exemption

If your business is eligible for a UK VAT exemption, contact our Customer Support team to have it applied to your account. Two types of exemption are accepted:

Exempt by nature of business (for example: financial services, insurance, medical treatment, or education). No HMRC documentation is required; notify us confirming your sector.

Note: Private school fees are specifically excluded from the education exemption.

Zero-rated relief (for example: charities). VAT relief formally granted by HMRC. You must provide official HMRC documentation confirming your relief status before the exemption can be applied. Check if your organisation qualifies and how to apply on GOV.UK.

Note: To request a VAT exemption, contact our Customer Support team and select: Update billing information > I want to add/update a VAT on my invoice.

FAQs

Where can I access my taxes and commissions?

In your Aircall Dashboard > Billing tab.
Go to the Invoices section.
Open the invoice you want to view.
Scroll to the Total section at the bottom of the invoice to see a detailed breakdown of taxes and applied percentages.

How does Aircall determine my tax liability?

Your tax profile is determined by your company's billing address. You can confirm this in the top right-hand corner of your invoice PDF.

I was not paying taxes before. Why do I need to pay now?

Aircall regularly reviews its tax collection and compliance obligations. When new regulatory or tax requirements apply, Aircall updates its processes to remain compliant with applicable laws.

How can I modify the VAT number on my account?

To update your VAT number, contact our Customer Support team by submitting a request and selecting: Update billing information > I want to add/update a VAT on my invoice.

Tip: Not sure which billing address is linked to your account? See how to update your billing address.

France

In accordance with French tax regulations, and because Aircall's legal address is in France, a 20% VAT is applied to the total invoice amount for companies with billing addresses in France.

European Union countries

VAT number format examples:

Spain: ESXXXXXXXXX
Germany: DEXXXXXXXXX

Important: Spanish VAT numbers must start with ES. Aircall cannot process VAT numbers that do not include these two letters — this is required for intra-EU transaction reporting under VIES (VAT Information Exchange System). If your VAT number does not start with ES, contact your accountant or tax advisor to confirm the correct format.

Tip: Check the VAT format for your country on the European Commission's VIES portal.

Important: Only users with Owner permission can request VAT number additions or modifications. If you need help, contact our Customer Support team.

How to view your registered VAT number

Steps:

Navigate to the Billing tab.
Scroll to the bottom of the page to find the Billing Information section.
Your VAT number will appear there if one is registered.

Non-European Union countries

For non-EU countries such as Switzerland and Norway, a VAT number can be added if you want it to appear on your invoice PDF. However, Aircall does not charge taxes for these countries.

VAT number format examples:

Switzerland: CHXXXXXXXXX
Norway: NOXXXXXXXXX

United Kingdom: VAT effective 1 July 2026

UK entity migration: common questions

Question	Answer
Why is Aircall doing this?	Opening a UK entity reinforces Aircall's long-term commitment to the UK market and ensures full compliance with local regulations. It strengthens local presence and gives you a UK-registered counterparty.
Does this affect my pricing or service?	No. Your pricing, plan, and service level are entirely unchanged. The only difference is the legal entity named on your invoices.
Will VAT appear on my invoices from 1 July?	Yes. Invoices issued by Aircall LDT from 1 July 2026 onward will include UK VAT at the standard 20% rate. Invoices issued before 1 July are unaffected.
Will I be paying more?	For VAT-registered businesses: no. UK VAT is fully reclaimable as input tax on your VAT return. For non-VAT-registered businesses, the VAT amount will represent an additional cost; consult your tax advisor.
How do I reclaim the VAT?	Include the VAT amount from your Aircall invoice as input tax in your next VAT return. For most businesses this is a routine process handled by your finance team or accounting software.
Do I need to provide my VAT number?	Yes. Ensure your UK VAT number (format: GBXXXXXXXXX) is up to date in your account. Reply to the email titled "Your Aircall contract is moving to our new UK entity - action required", or contact our billing support team.
Is this change retroactive?	No. Only invoices issued from 1 July 2026 onward will reflect Aircall LDT. All prior invoices remain under the existing entity and are unaffected.
Are all existing contracts migrated?	Yes. All existing UK contracts are migrated to Aircall LDT. Your service, pricing, and contractual terms remain entirely unchanged.
Who is being informed?	All UK customers will receive an email titled "Your Aircall contract is moving to our new UK entity - action required". You can reply to it directly.
Who do I contact with questions?	For billing or invoicing questions, contact our Billing Support team by replying to the email titled "Your Aircall contract is moving to our new UK entity - action required", or via the Support portal.

Claiming a UK VAT exemption

If your business is eligible for a UK VAT exemption, contact our Customer Support team to have it applied to your account. Two types of exemption are accepted:

Exempt by nature of business (for example: financial services, insurance, medical treatment, or education). No HMRC documentation is required; notify us confirming your sector.

Note: Private school fees are specifically excluded from the education exemption.

Zero-rated relief (for example: charities). VAT relief formally granted by HMRC. You must provide official HMRC documentation confirming your relief status before the exemption can be applied. Check if your organisation qualifies and how to apply on GOV.UK.

Note: To request a VAT exemption, contact our Customer Support team and select: Update billing information > I want to add/update a VAT on my invoice.

FAQs

Where can I access my taxes and commissions?

In your Aircall Dashboard > Billing tab.
Go to the Invoices section.
Open the invoice you want to view.
Scroll to the Total section at the bottom of the invoice to see a detailed breakdown of taxes and applied percentages.

How does Aircall determine my tax liability?

Your tax profile is determined by your company's billing address. You can confirm this in the top right-hand corner of your invoice PDF.

I was not paying taxes before. Why do I need to pay now?

Aircall regularly reviews its tax collection and compliance obligations. When new regulatory or tax requirements apply, Aircall updates its processes to remain compliant with applicable laws.

How can I modify the VAT number on my account?

To update your VAT number, contact our Customer Support team by submitting a request and selecting: Update billing information > I want to add/update a VAT on my invoice.