26-06-2026

New features

AIMA - AI Messaging Agent

  • AI-powered messaging automation: The AI Messaging Agent (AIMA) is Aircall's conversational AI designed to autonomously handle inbound customer messages on WhatsApp and SMS.
  • Dedicated product configuration: AIMA is a separate product from the AI Voice Agent (AIVA), with its own configuration tab while sharing the same knowledge base and supporting the same phone numbers.
  • Inbound-first experience: AIMA is designed for inbound messaging interactions.
  • SMS and WhatsApp support: Customers can engage with AIMA through both SMS and WhatsApp channels.
  • Direct number assignment: AIMA does not need to be added to call distribution. Phone numbers can be assigned directly to the agent in its configuration.

Improvements

Zendesk CTI

Following the deprecation of the Old Phone app, the Zendesk CTI has been updated to remove redirection to the old phone CTI. The application will now always redirect to and open Aircall Workspace (AW) CTI.

  • Customers no longer need to log in to the old phone CTI before migrating to AW CTI.
  • Customers who were still using the old phone CTI must now use AW CTI and can no longer switch back to the old phone CTI.
  • The updated CTI app has been submitted for Zendesk review and will be available to all customers once approved.

AIVA - New Languages & Voices

Following AI Assist's language expansion, AIVA now supports 16 additional languages: 

  • Polish, Romanian, Bulgarian, Czech, Hungarian, Slovak, Croatian, Russian, Ukrainian, Swedish, Norwegian, Danish, Finnish, Turkish, Greek, and Filipino.

The Voice Picker has also been refreshed to improve discoverability across the expanded voice catalog. Every voice now has a real name, giving each one a clearer identity.

Potential limitations:

  • Limited support and visibility may apply to some newly added languages.
  • Voice quality, translation accuracy, and overall performance may not match key languages due to model capabilities and testing volume.
  • Catalan and Swiss German are not currently available. We understand their importance and are actively exploring options.

Mobile App - Android

  • Local Presence: Aircall now automatically selects the most relevant local number for outbound calls, helping improve pick-up rates without requiring manual line changes.
  • Open on keypad at launch: A new setting allows the app to open directly on the keypad whenever it launches.
  • Names in message templates: SMS and MMS templates now support names, making it easier to personalize outreach at scale.

Mobile App - iOS

  • Local Presence: Aircall now automatically selects the most relevant local number for outbound calls, helping improve pick-up rates without requiring manual line changes.
  • Voicemail access from call history: Voicemails are now surfaced directly in call history, allowing playback without additional navigation.
  • Improved copy and paste: Selecting and copying text in conversations is now more reliable and responsive.

Fixed bugs

Mobile App - Android

  • Voicemail audio player restored: Fixed a critical issue where the audio player was missing when playing a voicemail from a call.
  • Call history display: Fixed an issue where saved contact names were not displaying correctly in call history.
  • Pull to refresh: Resolved an issue where pulling to refresh in the call history tab was not working.
  • Voicemail drop history: Fixed voicemail drop calls not appearing in call history and displaying the wrong icon.

Mobile App - iOS

  • Warm transfer: Fixed an issue where the original agent remained in the conference after a warm transfer was accepted by the receiving agent.
19-05-2026

New features

HubSpot - Group messaging support

Standard SMS logging in HubSpot now supports group messages. Group conversations are logged and formatted correctly within HubSpot, providing better visibility and consistency across messaging records.

WhatsApp - Public API

Aircall is releasing the WhatsApp Public API, enabling developers, CRM platforms such as HubSpot and Salesforce, and automated systems to send WhatsApp messages programmatically on behalf of a company.

  • POST /v1/messages/whatsapp/configuration: Register a WhatsApp line for Public API usage and provide a callback URL for delivery updates and inbound replies.
  • GET /v1/numbers/{numberId}/whatsapp/status: Check line health, including quality rating (GREEN, YELLOW, RED), messaging tier limits (TIER_250 to TIER_100K), and send capability status.
  • POST /v1/messages/whatsapp/send: Send WhatsApp templates or free-form text messages programmatically without requiring an agent to send messages from Workspace.
  • GET /v1/whatsapp/templates?lineId={lineId}: Retrieve available templates for a line, including approval status and variable structure.

Availability: Available on Pro plans and above with at least one active WhatsApp add-on license.

Analytics - Scheduled reports via API

Customers can now schedule API extracts on a daily, weekly, or monthly basis to retrieve call history metrics. This supports automated analytics workflows and the creation of custom reporting solutions.

  • Supports Call History metrics.
  • Supports User Status History+ metrics.
  • Supports User Activity+ metrics.
  • Scheduling and automation must be configured on the customer side.

Improvements

HubSpot CTI - Insight Cards

Agents can now access key customer information directly from the HubSpot CTI without navigating away from an active call. Insight Cards surface relevant information from contacts, deals, tickets, and companies, helping users quickly access important data while maintaining their workflow.

Insight Cards also support customers using multiple Aircall integrations, allowing agents to remain within HubSpot while accessing information from connected systems.

HubSpot CTI - User experience enhancements

Multiple usability improvements have been introduced to reduce friction and align the HubSpot CTI experience more closely with Aircall Workspace.

  • Recently used tags: Recently used tags are now surfaced at the top of the tag list to reduce scrolling during and after calls.
  • Dual phone number display: Improved clarity when viewing contacts with multiple phone numbers, making it easier to identify the number being called.
  • Missed call and message badges: Notification indicators are now displayed directly in the CTI for missed calls and messages.
  • Loading screen improvements: Updated messaging and visuals provide a clearer and less alarming loading experience.
  • URL formatting: URLs in messages are now displayed correctly within the HubSpot CTI.
  • Changes saved banner: Improved behavior of the "Changes saved" notification to reduce disruption while working in the CTI.

Analytics - New AI Messaging Agent KPIs in Overview

Two new AIMA metrics have been added to the Overview report:

  • Total SMS sent by AIMA
  • Total WhatsApp messages sent by AIMA
12-05-2026

Improvements

HubSpot

Insight Cards in HubSpot CTI

Insight Cards provide a quick-glance view of key data points directly inside the CTI, reducing the need to leave the call interface.

This feature addresses feedback from multiple teams and supports several key use cases:

  • Information from CRM objects: Contacts, deals, tickets, and companies are surfaced directly in the CTI for faster access without navigation.
  • Information from other integrations: Users with multiple Aircall integrations can stay entirely within HubSpot while still accessing relevant external data.

CTI UX Fixes

A series of UX improvements aimed at increasing HubSpot CTI NPS by addressing frequent friction points experienced by agents during daily use.

The goal is to bring the HubSpot CTI closer to Aircall Workspace parity and reduce recurring complaints across tagging, call handling, onboarding, notifications, and settings.

  1. Recently used tags: Surface recently used tags at the top of the list to reduce scrolling during and after calls.
  2. Dual phone number display: Improve clarity when multiple numbers exist for a contact.
  3. Missed call/message badges: Add visible indicators inside the CTI so users no longer need to switch apps.
  4. Auto-enable CTI for new users: Automatically set the HS CTI cookie to reduce manual setup (pending deprecation constraints of legacy widget).
  5. Default settings for new users: Standardize sensible defaults such as wrap-up behavior and call window handling.
  6. Loading screen improvements: Improve messaging and visual design to avoid confusion with error states.
  7. Wrap-up time sync: Ensure consistent state between CTI and secondary Aircall window.
  8. URL highlight fix: Ensure URLs are correctly formatted in HubSpot CTI messages.
  9. “Changes saved” banner: Reduce display duration or remove the banner to improve usability.

Numbers - NPV numbers available in France from the Dashboard

NPV (Numéros Polyvalents Vérifiés) are a French number type designed for automated systems. They are the only number type approved by ARCEP for cold calling and outbound marketing campaigns, making them essential for compliant outbound use cases such as Outbound AIVA and campaigns.

Customers can now request NPV numbers directly from the Aircall Dashboard. Available regional prefixes include:

  • 01 62 28
  • 02 70 08
  • 03 77 44
  • 04 24 45
  • 05 68 04
  • 09 48 45
05-05-2026

New features

Mobile - Collapsed call experience on Mobile (iOS only)

Collapsed call experience enables users on mobile to collapse the Live Call view into a compact call bar anchored at the top of the app screen, allowing multitasking during ongoing calls.

  • Browse existing conversation history, call lists, and contacts while on a call.
  • Access notes and tags from past conversations.
  • Prepare actions for the next engagement, such as typing the next number to dial before the current call ends.

AIVA

Agent Performance

Agent Performance gives admins a real-time view of how their AI Voice Agent is performing across key metrics such as Autonomous Resolution Rate and Goal Completion Rate.

Beyond reporting, the feature also surfaces intelligent recommendations that help admins continuously improve their AI Voice Agent performance.

  • Available for inbound AI Voice Agents.
  • Outbound AI Voice Agent support is coming soon.

AI Actions

AI Actions allow AI Voice Agents to perform real-time actions during live calls by interacting with connected third-party tools. Examples include looking up orders, finding contacts, opening tickets, or booking meetings while continuing the conversation autonomously.

Important:

  • AI Actions are currently available only for Shopify, HubSpot, and Zendesk integrations.
  • AI Action usage consumes the AI Voice Agent minutes already included in the customer plan, with no additional per-invocation charge.

Aircall Dashboard - Home Page post-onboarding in Aircall Dashboard

A brand new Home Page is now available in the Aircall Dashboard and becomes the default landing page after login. This new space is designed to improve add-on awareness, adoption, and customer engagement at scale.

The new Home Page includes:

  • Top banners highlighting important actions such as webinar registration, AI Agent creation, or add-on upgrades.
  • Dynamic account summaries with contextual CTAs such as plan upgrades and integration setup.
  • AI Voice Agent widgets displaying usage, free minutes, and personalized recommendations.
  • Recent account activity and visibility into WhatsApp and AIVA metrics.
  • Recommended resources including Help Center articles, Learning Lab content, webinars, and getting started guides.
  • “Do more with Aircall” section displaying available add-ons not yet purchased.
  • Quick access to Aircall applications and mobile app QR codes.

Numbers - NPV numbers available in France

NPV (Numéros Polyvalents Vérifiés) are a dedicated French number category designed specifically for automated systems.

NPV numbers are the only number type approved by ARCEP for cold calling and outbound marketing campaigns, making them ideal for Outbound AIVA and Outbound Campaigns while ensuring regulatory compliance and improved reachability.

Improvements

AI Assist - New available languages

Aircall now supports AI Assist and AI Assist Pro across 24 languages, grouped into two coverage tiers.

  • Verified languages: English, French, Spanish, German, Dutch, Portuguese, and Italian.
  • Available languages: Polish, Romanian, Bulgarian, Czech, Hungarian, Slovak, Croatian, Russian, Catalan, Ukrainian, Swedish, Norwegian, Danish, Finnish, Turkish, Greek, and Filipino.

Available languages are offered on a best-effort basis:

  • Accuracy has not been validated to the same standard as Verified languages.
  • Quality may vary depending on accent, industry vocabulary, and audio conditions.
  • Predefined playbook templates are not available, though custom playbooks remain supported.

Customers relying on transcription or AI output quality for business-critical workflows are encouraged to use Verified languages whenever possible or test Additional languages using representative call samples first.

Calls & Routing - Drag & Drop to Reorder Widgets in Smartflows

  • Users can now drag and reorder widgets directly within Smartflows edit mode instead of deleting and re-adding widgets.
  • This improves workflow editing efficiency, reduces configuration risks, and simplifies updates for complex call flows.